Thursday June 9

8:30 - 10:00 10:30 - 11:45	Ron Rosenberg In many organizations, the normal mode of operation is to drive broad-based change from the top. Unfortunately, this is where most organizations fall into the change trap. When their approach does not match the organization's readiness level, the initiative usually falls short of its objectives. This program presents the model of Organizational Maturity as a framework for selecting the best scope and methods for meeting a company's change management needs.
1:30 - 3:00	Enhancing Productivity, Trust & Personal Power In The Workplace Tom Hanson, Ph.D., Heads Up Coaching
3:30 – 5:00	Solutions Presentation Advanced Automation
5:15 – 6:00	Apres Systems Vendor Presentation	CRS Vendor Presentation	Intranet Concepts Vendor Presentation

Friday June 10

8:30 – 10:00	Interviewing, Coaching & Team Building, Caliper Management Track	Multi-State Licensing CRS Staff Track	Writing More Business With CAROL Tom Baker, Advanced Automation CAROL Track
10:30 – 11:45	Building Value Through Perception Patrick Linnert, Marsh-Berry Management Track	Dealing With Difficult People Dr. Bill Crawford, Ph.D. Staff Track	Training Staff To Use CAROL Tom Baker, Advanced Automation CAROL Track
1:30 – 3:00	Perpetuation Plans Patrick Linnert, Marsh-Barry Management Track	Identifying Profitable Accounts Ted Baker, Advanced Automation Staff Track	Adding CAROL Documents/Graphics Tom Baker, Advanced Automation CAROL Track
3:30 – 5:00	Producer Compensation Plans Panel Discussion Management Track	Break The Rules & Close More Sales Birgit Hanson, Heads Up Coaching Staff Track	Developing Website Content Tom Baker, Advanced Automation CAROL Track
5:15 – 6:00	Solutions Presentation Advanced Automation

8:30 - 10:00

Solutions Presentation
Advanced Automation

10:30 – 11:45

Staff Compensation Plans
Panel Discussion
Management Track

Scanning & Dual Monitors
Scott Kirby, KHT Insurance
Staff Track

Total Agency Sales Culture
Patrick Linnert, Marsh Berry
Sales Track