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Tuesday, July 5, 2005
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Issue 16
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VOLUME 1 ISSUE 16 |
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Have you ever wished you could just invest a small amount of money or time, and get exactly what you want from your staff? Sort of like a juke box - pick an an area of change, pop in some cash and, before you know it, instant change.
Wouldn't that be a wonderful world!
But the reality is your staff needs a bit more if they are going to accept change. And, believe it or not, getting your staff to change does not have to be hard. But it does have to be done right.
For starters, your staff needs consistency. In other words, they need to know that changes are going to stay around for a while; not just blow in and out on a daily basis.
Next, your staff has to understand how change will benefit them. And before you pull out that old standby that "They should just do what they are told", I have three little words for you - "Suck it up!"
Your staff, along with everyone else, is driven by a deep personal interest in significance and security. The more your staff understands how change builds their feeling of significance and security the more change you will see in your agency.
If you don't believe it, give them a $200 a week raise and see just how much they resist that "change'!
Finally, always remember that change requires consequence. But consequences are not necessarily negative. You will get much better results rewarding positive behavior than correcting negative behavior. This does not mean there is no place for correction - just a gentle reminder that balance is a good thing.
Change may never be as simple as dropping quarters in a juke box, but the results can be just as sweet.
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In this issue...
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Meet Our "Super
Heroes"
The
agencies that come to the SOLUTIONS Leadership Conference
form a performance team that continue to support one
another. Meet our latest team - The Super Heroes.
[FULL STORY]
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Defusing the
Dogfights:
The Cost of Conflict
in Corporate America
Dr. Bill
Crawford
The
Bureau of Labor Statistics estimates that conflict
among coworkers (not to mention conflict with customers)
cost corporate America upwards of 4 billion dollars
a year in lost productivity. How? Why? Dr. Bill Crawford
explains the problem and how to resolve conflict.
[FULL STORY]
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Making Money
With Small Accounts
How small accounts
can mean large profits
Cal Yngve
Ted's
article on small commercial business in the May edition
of The Source gave some interesting views on small
commercial accounts and what some agents have done
with this sort of business with, I hope, much success.
Here are some other ways to look at, and deal with,
small commercial.
[FULL STORY]
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First Person...
First Impression
Maximizing the
role of your Receptionist
Tom Baker
With
some simple guidelines the role of your Receptionist
can mean more productivity and more profitability
for your agency.
[FULL STORY]
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"Who Will
Do What By When?" by Tom Hanson, P.H.D.
A Manual for
enhancing performance and trust
Tom Hanson,
P.H.D.
Tom
Hanson was a speaker at our recent conference in Dallas.
His book "Who Will Do What By When"
is an excellent manual for enhancing Performance,
Trust. This book reveals how doing business
with integrity is not only the right thing to do,
it also produces the best business results!
[FULL STORY]
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Part 2 - Seven
Secrets of Productivity
Secret #2 - Personal
Gift
Charlotte
Hicks
Regardless
how much passion a person has, if they are matched
in a position that doesn’t exploit their personal
gift they won’t be productive.
Maybe you’ve been there.
It’s easy to spot because the result is always
burnout!
[FULL STORY]
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Agency Testimonials
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Read what
our agencies are saying...
Our customers are our best examples of our commitment to your success.
"We were asked by our National Agents Council to provide some agency 'best practice' suggestions and advice based on our exposure to many different agent workflows and procedures. Our problem in responding to this request was we had no clear way of judging what was best. We went looking for someone who could do that and found a very fine answer in a firm called Advanced Automation.
This firm is a collection of experienced and practical agency observers, no nonsense technical problem solvers, and savvy trainers. They deliver a clear roadmap to improved practices via the most cost effective method we have seen in the market. We at Kemper Auto and Home feel very comfortable endorsing Advanced Automation."
Steve Andrews Senior Vice President Kemper Auto and Home
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If
you have any questions about an article
in this issue of "The Source",
or you would like more information about
any of the proven, profitable,
solutions offered by Advanced
Automation -
Please contact tom@advancedautomationinc.com |
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Published by
Advanced Automation, Inc
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