Tuesday, July 19, 2005 Issue 17   VOLUME 1 ISSUE 17 

TIP OF THE MONTH
Become a SOLUTIONS Agency!

We have just returned from a SOLUTIONS Leadership Conference in Tyler, TX.  Agencies choose a name for their group, and stay in touch with one another for support, advice and encouragement. This group chose the name "The Incredibles".

So meet Tom Levy. Mr. Incredible!  Here is what Tom has to say:

I was a TEAMS member and heard about SOLUTIONS. I signed up and traveled to Dallas with my overworked staff.  After 2 ½ days of training, I have the answers to the problems. Both myself and my CSR are excited about the future. It feels like the weight has come off my shoulders.We now know that the purpose of the agency is protection and the customer is not always right. We had lost control over our office to the customer.  We now have a plan to take control of the agency.  I can’t wait to implement it!”

Tom Levy
Levy Insurance Agency

Marketing
It's Not What They Expect, But It Will Get Their Attention

TIP - Looking for a creative way to get your point across to your customers? Try something like this...

[FULL STORY]
 
Account Rounding
Umbrella Polices Can Brighten The Day

TIP - Looking for a great way to kick-start rounding out accounts for your agency? Umbrella policies are perfect!

[FULL STORY]
 
Workflow Efficiences
Activity Codes Help Unlock The Secret For Effectively Using The Internet

TIP - Assign Activity Codes to your customers that use the internet to communicate with your agency.

[FULL STORY]
 
Staff Motivation
Some of the Best Ideas Come From Some of the Worst Places

TIP - At your next staff meeting, introduce a "The Worst Idea is the Best Idea" exercise.

[FULL STORY]
 
 
Enhancements for CAROL
Your Agency's Online CSR Is Also Your Client's Virtual Assistant

TIP - If you are using CAROL for your agency website, begin using the WebPush feature to securely deliver certificates to your clients.

[FULL STORY]
 
Prospecting
"Know Your Stuff" Provides Way To Know Prospective Clients

TIP - Use free resources on the internet as a great way to introduce new prospects to your protection professionals.

[FULL STORY]
 
Working Electronically
Too Much Paper Can Mean Too Little Profit

TIP - Invest the time to schedule a series of meetings with your staff to decide what gets scanned, and what gets tossed.

[FULL STORY]
 
Cross-Selling
Calculating The Value of Cross-Selling/Account-Rounding Your Client Base

TIP - Educator Chris Amrhein, writing in American Agent & Broker magazine, offers this formula for calculating the value of cross-selling/account-rounding your client base.

[FULL STORY]
 
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