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Tuesday, September 6, 2005
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Issue 20
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VOLUME 1
ISSUE 20
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Who is your most important customer?
Surprisingly, it is not your client. It is your staff.
It is always amazing to talk with agency owners about their view on staff development. Owners always acknowledge the value of their staff. But it is not uncommon to find an owner investing more in keeping their biggest customer rather than their staff.
Consider the cost of losing a $500,000 client - let's say about $50,000. To replace a $40,000 CSR will cost at least $60,000 once you consider finding, hiring and training a new person.
Begin thinking of your staff as your most most important customer.
How is their "customer satisfaction"? Do you retain your staff?
How valued are their concerns, needs and growth? Once you
realize that you can replace your largest customer for less than
you can hire a new staff person, you will view your staff in a totally
new light; and they will view their job in a new way also.
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Strategic Partners
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SPECIAL ISSUE ON DISASTER RECOVERY
September 20, 2005
Recent events have raised our awareness of the need for preparation when a disaster strikes.
Our September 20 newsletter will be dedicated to presenting resources, ideas and testimonials that assist agencies in developing effective contingency plans.
If you have a story, resource or suggestion you would like to share with other agencies, please email them to Tom Baker at tom@advancedautomationinc.com.
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In this issue...
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Book of
the Month
Brain Billiant by Amyk Hutchens
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Why
do most people only use 10% of their brain potential?
What part does the physical nature of your brain
play in how you live, work and play? Understanding
how the brain works and the ways daily life
is relies on your brain is the first step in
making the most of ... |
[FULL STORY]
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How To
Recognize Stress Before It Takes Over Your Life.
Brian Adamson, National Health Information Center
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Stress
may be a part of life, but it doesn't have to
be the main part. And reducing
stress can be as simple as ... |
[FULL STORY]
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How To
Create Web Effective Content
Tom Baker
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Is
there more to making the most of the internet
than just having a website? Absolutely. And
the success of your website will depend on content
that includes 10 characteristics such as ... |
[FULL STORY]
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Email
Security
David Norman, IT Director Advanced Automation
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Every
day we use email to communicate. But recent
changes in privacy laws and internet security
have created important issues for your agency
and your customers, including ... |
[FULL STORY]
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Handling
Challenging Situations with a Customer-Focused Mindset
Tom Baker, SOLUTIONS Coordinator Advanced Automation
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Every
day you deal with people and problems; sometimes
at the same time. If your goal is to deal with
challenging situations from a customer-centered
focus, you will be interested in this 5 Step
Process ... |
[FULL STORY]
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Are You
Still Overpaying Your Producers?
Chris Burand
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Producers
and Compensation. The two obviously go
together, but just how to do it is not
so obvious. Chris Burand gives some valuable
insight into achieving a productive balance
with "must read" advise for owners such as ... |
[FULL STORY]
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IMPORTANT INFORMATION FOR
AGENCY OWNERS
SOLUTIONS
now includes a customized
Procedure/Workflow
Manual for
- Personal
- Commercial
- Benefits
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Don't pay for a
Procedure/Workflow manual
before learning about becoming a
SOLUTIONS agency!
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[Learn More About Procedure/Workflow Manual]
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If you have any questions about an article in this issue of "The Source", or you would like more information about any of the proven, profitable, solutions offered by Advanced Automation -
Please contact tom@advancedautomationinc.com |
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