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Tuesday, February 7, 2006
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Issue 30
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VOLUME 2
ISSUE 30
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Developing a Partnership Mentality
Many people, especially the CSR, seem to have a problem asking for referrals. The main reason is a feeling that they are somehow making the customer feel uncomfortable and they are taking advantage. Actually, this could not be further from the truth.
As you help your customer, they in turn will want to help other people they know and care about. This is called the "Law of Reciprocity". By asking for referrals, you are allowing them to fulfill this need to not only reciprocate to you for all you have done, but to continue the process by helping someone else. Let's be honest, it makes us feel really good when we can help others.
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The fact is that the more successful your agency becomes, the more services you are able to provide your customers. As the protection mindset becomes more and more a part of your way of doing business, you realize your responsibility to make sure their friends and neighbors are doing business with you rather than a "service-based" agency.
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Feature Article
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Is Your Agency
A Commodity or A Resource?
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One of our greatest challenges is to distinguish Protection as more than a commodity. Even though Advanced Automation is not a retail agency, we face many of the same issues.
We have discovered that each of us has a common strength - our Intellectual Capital acquired over years as insurance professionals. |
You are invited to read about one "expert" whose experience with a hammer was worth 10,000 times the value of his service.
[READ THE STORY]
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In this issue...
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Family Disaster
Planning Guide
CAROL Content - Disaster Planning
FEMA and the Red Cross
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One of the most powerful benefits are your CAROL website is the ability to provide clients with 24/7 Customer Service, Communication and Account Developement opportunities.
In our continuing effort to provide quality content for your CAROL site, this is a valuable article to provide your online customers. |
[FULL STORY]
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Secrets To
Improving Your Listening Skills
A Critical Agency Growth Asset
Deborah Gavello
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People may claim that they are good listeners, but are they really? Only a small percentage of people truly listen to what is said.
This article helps to understand the value of listening and gives you some tricks to improve your listening skills. |
[FULL STORY]
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Managing
Personnel Issues
Practical Solutions For Time Consuming Personnel Problems
Chris Burand
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Chris has not yet discovered an agency owner yet who became an agency owner so he or she could manage people. Managing people was never their goal—it just came with the job and it can be tough. It is no wonder then that so many agency owners consider it the worst part of their job. But there is an answer... |
[FULL STORY]
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Supreme Court
Mulls Definition of 'Small Business'
How Will Your Agency Be Impacted By The Americans With Disabilities Act ?
Angus Loten
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A
workplace sexual-harassment case now facing
the Supreme Court, which pits a New
Orleans waitress against
her former boss, hinges on exactly who is considered
-- and who isn't -- a small-business employee
under federal law, legal experts say. |
How the justices rule could determine which businesses are impacted by the Americans With Disabilities Act and other federal statutes.
[FULL STORY]
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Attention All SOLUTIONS Agencies
That Attended SLC Training in 2005
Watch for the announcement
of our Solutions Agency Convention
May 23 - 25
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SOLUTIONS Update
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SOLUTIONS Update
Attention All
SOLUTIONS Agencies
We have completed the upgrade for our weekly implementation plan - and these enhancements provide an even more detailed step-by-step plan for agency growth.
Contact Your SOLUTIONS Coordinator, Dan Young, TODAY,
Click Here To Email Dan
We now have over
200 Video and Audio Classes
available to you and your staff
as a SOLUTIONS agency.
Not a SOLUTIONS agency yet?
Click Here
To Learn More
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