Tuesday, May 23, 2006 Issue 37   VOLUME 2 ISSUE 37  

TIP OF THE MONTH
Make TRUST an integral part of your business model

"Authority is not something we buy, are born with, or even have delegated to us by our superiors.  It is something we earn - and we earn it from our subordinates.  No manager has any real authority over his people until he has proved himself worthy of it - in the eyes of his people - not his own, nor those of his superiors." 
John Maxwell

Draw an imaginary line on the floor, and put one person on each side.  The purpose is to get one person to convince the other, without force, to cross the line.  U.S. players almost never convince one another, but their Japanese counterparts simply say, "If you'll cross the line, so will I."  They exchange places and they both win.

The Japanese recognize the importance of cooperation and mutual trust.  It has been a key to their success for over 50 years.  How is the trust in your agency?  With trust, your staff learns to work together so everyone wins - the agency, the staff and the customer.
Marketing Worth Talking About

TIP - Being remarkable means cutting through the marketing "clutter" with a message that is "Worth Talking About".


This idea provides value that is not price based, and gives your prospects something remarkable to talk about.

 [FULL STORY]
 
 
Re-Training Customers
Giving Staff More Time Is In The Cards

TIP - Use the idea of standard size business cards to retrain your customers and give your staff more control and time in their day.

 [FULL STORY]
 
Staff Development
Train Your Receptionist to "Retrain" Your Customers

TIP -This simple script gives your Receptionist the tools needed to enhance customer service and provide CSRs time they need to talk to your customers about Protection.


[FULL STORY]
 

Software Training
Learn How To Excel At Using "Excel"

TIP - Learn Excel shortcuts to automatically fill in a series of numbers and select random cells.

 [FULL STORY]
 
Account Development
Strengthen Customer Relationships In A Flash!

TIP - By combining great information with convenient technology, this idea for building strong client relationships is guaranteed to get your customer's attention.

[FULL STORY]
 
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Please visit www.advancedautomationinc.com  
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