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example, what if your agency created a library of books,
tapes and videos on a variety of subjects such as
communication, sales, business and personal growth. And,
even better, let your staff make their own recommendations.
You can also include StaffBuilder classes from the Training
and Learning Center for additional training as part of
your SOLUTIONS implementation.
The broader the topics, the better.
Now for the toughest question of all - "When does your
staff invest their time to get all of this knowledge?"
If you really want to drive home the point about your
commitment to your staff's personal growth, and get their
buy-in, how about giving your staff time during the work
week to increase the intellectual capital they bring to
the agency. Let's say, maybe one hour per week.
Knowledge is a benefit that lasts a lifetime. And,
if you are willing to be part of that growth in knowledge,
you will dramatically increase the loyalty, participation
and satisfaction of your staff.
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