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Tuesday, December 5, 2006
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Issue 50
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VOLUME 2
ISSUE 50
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To The Management and Staff Of
ISU - The May Agency
in Bloomington, IN
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Started in 1949, ISU -The May Agency is a predominantly Commercial agency in a college town of about 120,000. Paul and his staff have a unique perspective on doing business; one that every staff member embraces and supports. Their teamwork and dedication to a clear vision for their agency are just some of the winning characteristics that make it a pleasure to recognize them as Agency of the Month.
Click on the link below to read about the exceptional accomplishments of ISU - The May Agency. | |
[Read More About The May Agency]
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In this issue...
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Is Your Agency Bi-Lingual?
Motivating Your Staff By Understanding Their Emotional Languages
Tom Baker, Senior Editor of "The Source"
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Ever tried to motivate your staff but end up feeling like everyone is speaking a different language? That may be exactly what is happening.
There is no easy answer when it comes to motivating your staff. But their may be one answer - Learn to speak their emotional language. |
[FULL STORY]
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The Four Most Constructive Things A Producer Can Do Now To Help CSRs
Strengthening The Relationships Between Producers and CSRs
Miranda Wescott
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Producers and CSRs both serve a valuable function in every agency. But sometimes, friction hinders their effectiveness.
Miranda Scott's award winning article provides practical answers for building this important relationship. |
[FULL STORY]
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The Morale Myth
How To Develop Morale As Part Of Your Agency's Culture
Tom Baker, Senior Editor of "The Source"
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Morale is an important element of every successful agency. But what is morale? And, even more importantly, how do you get good morale and keep it?
This article provides some tangible answers and a morale survey that can be used in your agency. |
[FULL STORY]
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Customer Service Is A Thing Of The Past
Redefining The Changing Roles Of CSRs
Cal Yngve
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The role of a CSR continues to expand, providing more and more responsibilities and opportunities to use their skills. Words like ‘service representative’ and ‘account manager’ may not fit anymore. Cal shares his thoughts on the words we can use to set apart this important position. |
[FULL STORY]
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No Fear
Preparing CSRs for Writing Business and Protecting Your Customers
Tom Baker, Senior Editor of "The Source"
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How do CSRs spell "fear"? S-E-L-L-I-I-N-G. What's the answer?
Author Neil Rackman presents a sales process that is perfect for our Protection industry because it provides a simple track for CSRs to follow. |
[FULL STORY]
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My New Year's Resolution: STOP Quoting!
The Next Step In Protecting People's Stuff
Tom Baker, Senior Editor of "The Source"
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What if your agency were to stop quoting? Not partially, but entirely.
Believe it or not, not only can your agency make more money by eliminating quoting, you will also save your staff valuable time to grow your business. |
[FULL STORY]
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SOLUTIONS Info
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"5 Ways Your Agency Must Change In 2007"
Make Attending This
FREE Webinar
The First Item On Your
2007 List of Things To Do
Choose the date and time
best for you and your management team |
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Help Us
Honor Our Troops
Our January "Agency of the Month" will be dedicated to the troops committed to protecting our freedom.
You are invited to send us a photo, rank and current assignment of any staff or staff's family members currently serving in the armed forces
Click Here To Send Us Info
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Coming In March 2007
Every month, over 5,000
insurance professionals
read the articles and tips
in The Source
Beginning in March,
look for exciting new resources
just for owners and managers
- More articles by industry leaders such as Don Phin, Preston Diamond, Chris Burand and more
- Regular webinars on the most cutting-edge topics you need to grow your agency
- Podcasts and other new media resources
- Success stories and articles from top agencies
Best of All -
Membership is FREE
for Owners and Managers |
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