February 2007
VOL. 3 ISSUE 54  

Agency of the Month
Congratulations to the Staff and Management of Torian, Hofmann, Dillow and Flittner

The sign out in front of their agency could read, "Welcome Home" as well as the more conventional "Torian, Hofmann, Dillow and Flittner".

The community of SOLUTIONS agencies has more than its share of successful, innovative agencies. But few have accomplished this agency's unique blend of culture, staff enthusiasm and agency profitability.

We are proud to recognize this outstanding agency as our February Agency of the Month.

[Read more about this agency]



   Issue Archives

 


In order to get control of our day, we had to learn a new word that no one had ever heard before..."No".

Such a simple word, yet with this one tiny syllable comes massive destruction, at least in the mind of an Account Manager. Click Here to read to more.



 

This is an article written by a CSR for CSRs. This column will be of interest to all CSRs


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 In This Issue
Do You Need A 3rd Party CRM System?
Answers For Owners Exploring Customer Relationship Management Options
Greg Arnold, VP Sales Advanced Automations

Many agencies will be considering the purchase of additional resources for agency growth in 2007, including a CRM application. Do you know what to look for in a CRM resource?


Business Continuity: Business as usual. Even after a disaster.
10 Steps For Disaster Preparedness
Sandy Buzzard, Agility Recovery

Disasters are not just flood, tornado and hurricanes. According to the disaster experts from Agility Recovery, Business Continuity must also become part of a complete disaster plan.


The Science of Change
New Research Reveals Why People Resist Change
Tom Baker, Senior Editor of The Source

Had your fill of trying to understand why people respond to change differently? Believe it or not, it may not be stubbornness or fear of change. Their response may just be a matter of science more than personality.


Picking Up The Pieces and Putting Them Together
What You Need To Know To Make Team Building Work
Tom Baker, Senior Editor of The Source

Just because you have puzzle pieces in a box, it does not mean that you have a picture.The same is true of agency staff. Building a team means connecting your staff together in a way that reflets the vision for your agency.


Customer Service Is Not A Way Of Doing Business, It's A Way Of Life
The Secret Of Great Customer Service
Tom Baker, , Senior Editor of The Source

Is Insurance a "Service" industry? Don't be so sure.

If you are wanting to improve Customer Service in 2007, this article has some surprising suggestions guaranteed to benefit your agency, staff and clients.


Branding Your Agency
A Practical Guide To Creating A Successful Advertising Campaign Nancy Evarts, President of Marketing Strategies Group

As a marketing expert, Nancy explains how agencies can pay more attention to getting, gaining, and retaining business through effective marketing.
If you have any questions about an article in this issue of "The Source", or you would like more information about any of the proven, profitable, solutions offered by Advanced Automation -

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