March 2007
VOL. 3 ISSUE 57  

 Tip of the Month


Tip of the Month
Invite Starbucks To Your Next Staff Meeting

You may think it strange, but one of the most powerful and relevant books for the insurance industry is "The Starbucks Experience: 5 Principles For Turning Ordinary Into Extraordinary", by Joseph Michelli.

 

In their mission statement, Starbucks clearly establishes their commitment to a remarkable work environment where "partners" treat one another with respect and dignity. Their amazing way of doing business has exploded into a worldwide phenomenon known as the "Starbucks Experience" that compels new business, retains existing business and eliminates the need for traditional marketing. The result? Customers that value the "experience" more than saving money. What if that could happen in your agency?


   Issue Archives
Leadership Development

Soundview Offers A Sound Way To Stay Up-To-Date And Informed

Tip -Sound View provides summaries of top books and resources that allow you to save time and energy while providing valuable information to your staff.
 
Account Development
It's Time For A Simple, Profitable Annual Review Of Your Customers

TIP - Trying this simple, clear plan can make tracking renewal dates and follow-up a fun, and profitable, part of agency workflow.
 
Staff Development

Made To Order:
Creating a Catalog of Job Descriptions

TIP - Use this simple, fun exercise to help staff define and better understand their job.
 
Company Relationships

Box Insurance Uses "Box Lunches" to Create A Unique Learning Opportunity

  TIP -Rather than just another meeting, provide your staff with a special learning time that includes valuable information and creative training opportunities such as Company led training sessions.
 
Staff Development
Questions Provide The Answer For Training Staff To Protect Customers

Tip - Provide staff with a series of questions that offer customers an opportunity to increase their level of protection.

 
Reward & Recognition

"Win A Spin" Makes Motivation Fun

TIP - Create your own "Wheel of Fortune" to increase staff fun and motivation
 

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