October 2007
VOL. 3 ISSUE 71   

 Tip of the Month


Tip Of The Month
The Positive Side Of Stress

Everyone has felt stressed at one time or another. The question is not "if" you have experienced stress but whether stress tends to be a positive or negative influence on your life.

A great example of the positive use of stress is a suspension bridge. The massive cables are pulled in two directions at the same time. By balancing the tension, bridges such as the Golden Gate Bridge are able to stand for years to come. The key is balancing the stress each cable is under, much like balancing the pressures that staff experience daily.

 
   Issue Archives
Management Skills
Learn To Make Important Decisions Like A General

TIP - Get staff to buy-in to change by creating a Napoleonic counsel that is responsible to "sell" an idea to one another.
 
Customer Service

Success Is Just A Word Away

TIP - Customer service begins by understanding how to communicate with your customers in plain English.
 
Staff Development
Higher Education Produces Down To Earth Results

TIP - Invest in your staff by providing the opportunity to continue their education at a local Junior College.

 
Account Development
Grow Your Business By "Agency Adjusting" Selected Customers

  TIP - Give selected clients the "gift" of reassignment so that staff and customers receive the maximum benefit of the protection relationship.

 
Communication

Your Customer's Official Language Is "English", Not "Insurance"

TIP - Involve your staff in the process of creating tools to communicate with customers in a language they understand.

 
Staff Development

Making Fun Of Change Can Lead To Serious Agency Growth

TIP - Even simple things can lead to significant growth when you make them fun. For example, how about a game of poker to help your staff start work on time?
 
 

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