The focus of Level 1 is to introduce new technology which will used throughout the entire Solutions program. Level 1 takes 11 weeks to complete.
Through a dynamic new agency website, your staff will learn how to redirect many of the time-consuming service requests to the Internet. These requests will be efficiently handled through a sophisticated administration panel using our proprietary SQL-based CAROL web application. CAROL is short for Customer Account Rep On-line, and will literally become a new employee for your agency.
Next, you will learn how to customize a 24/7 Call Center to provide your customers with round-the-clock unparalleled customer service. This powerful tool can be used:
- As part of your disaster recovery plan.
- As an overflow for service requests.
- A cost-effective way to take information for quotes.
- To create an upper-level of service for VIP accounts.
Click here for a copy of the Level 1 Implementation Plan.
To view a sample class from Level 1, click the play button on the control bar at the bottom of the screen. This class requires QuickTime. To download the latest Quicktime player, click here.
Contact us today for a personal, one-on-one consultation with one of our insurance professionals. Find out how Solutions can meet your agency's specific needs.
Register to attend a FREE presentation of SOLUTIONS - Click Here!