The purpose of Level 2 is to begin a culture-shift from a focus on processing to one focused on protection. Level 2 takes 14 weeks to complete.
Throughout this level, your staff will learn:
- To retrain themselves to get more control over their day.
- To retrain their customers to your agency's way of doing business.
- New communication skills.
- Ways to deal with difficult customers.
- How to more effectively use Microsoft Outlook in an agency environment.
- How to use PaperPort as their electronic desktop.
Click here for a copy of the Level 2 Implementation Plan.
To view a sample class from Level 2, click the play button on the control bar at the bottom of the screen. This class requires QuickTime. To download the latest Quicktime player, click here.
Contact us today for a personal, one-on-one consultation with one of our insurance professionals. Find out how Solutions can meet your agency's specific needs.
Register to attend a FREE presentation of SOLUTIONS - Click Here!